Projects can be large or small. Every project needs to be managed to ensure its success. An Associate Project Manager knows what needs to be achieved, how it will be achieved, how long it will take and how much it will cost, and works with the project team to achieve the required outcomes. Associate Project Managers need good planning, organisation, leadership, management and communication skills. An Associate Project Manager utilises resources with suitable skills, qualifications, experience and knowledge to work together in a motivated and integrated team, with clearly defined reporting lines, roles, responsibilities and authorities.
Business Administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The responsibilities of the role is to support and engage with different parts of the organisation and to interact with internal and external customers. Contribute to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.
The role of a Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
Human Resource (HR) Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business and working with the business on HR changes.
A Team Leader/Supervisor is a first line management role, with operational/ project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Start dates
Anytime
Duration
12 months + 4 months EPA
Learning journey
Learners will be required to meet all Knowledge, Skills and Behaviours components outlined within by the Institute for Apprenticeships.
Knowledge criteria Interpersonal excellence · Leading people · Managing people · Building relationships · Communication Organisational performance · Operational management · Project management · Finance Personal effectiveness · Awareness of self · Management of self · Decision making | Skills criteria Interpersonal excellence · Managing people and developing relationships Organisational performance · Delivering results Personal effectiveness · Managing self | Behaviours criteria Takes responsibility Inclusive Agile Professionalism
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This is a workplace delivery model, where a dedicated Assessor will arrange to meet face to face in the workplace or virtually once a month to support you through your learning.
In addition, apprentices will be invited to attend workshops.
Embedded qualification
Level 3 Diploma in Principles of Management and Leadership Chartered Management Institute (CMI)
End point Assessment
On completion of your practical period, apprentices will be required to take End Point Assessment. End point Assessment is externally assessed by an End Point Assessment Organisation that is chosen with your employer, at the start of your apprenticeship journey.
The Independent End Point Assessor [IEPA] will measure your knowledge, kills and behaviours through 3 assessments.
Qualifications
Apprentices will be required to have or achieve level 2 English and Maths tests prior to completion of their end point assessment.
Link to professional registration
On completion, apprentices may choose to register with the associate members within the Chartered Management Institute (CMI) and or the Institute of Leadership and Management (ILM), to support their professional career development and progression.
Senior Leaders are a key component of all types of business model where there is a workforce to lead, manage and support. The broad purpose of the occupation is to provide clear, inclusive and strategic leadership and direction relating to their area of responsibility within an organisation. Typically, this involves setting, managing and monitoring achievement of core objectives that are aligned to the overall strategic objectives of their organisation’s Board (or equivalent). In a smaller organisation they are also likely to contribute to the execution and achievement of these strategic objectives. A Senior Leader influences at a higher organisational level, including sometimes at Board (or equivalent) level, and sets the culture and tone across their area of responsibility. In their daily work, an employee in this occupation interacts with internal stakeholders such as members of their team, other senior leaders or managers, support services (for example: finance, marketing, HR) and project groups and, in larger organisations, they may be part of a wider specialist team. Depending on the size of their organisation, a Senior Leader may be responsible for reporting results relating to their area of responsibility to a Board, trustees, shareholders, executive team or to other senior management within the organisation.
Start dates
September
Duration
24 months + 5 months EPA
Learning journey
Learners will be required to meet all Knowledge, Skills and Behaviours components outlined within by the Institute for Apprenticeships.
Knowledge, Skills and Behaviours criteria (Occupational duties)
– Set the overall strategic direction of their area of responsibility in partnership with the Board (or equivalent), encouraging employees to buy into the organisation’s vision. – Lead on the development and critical review of operational policies and practices within their area of responsibility, to ensure they are aligned to the needs of the organisation and remain fit for purpose and sustainable. – Lead and influence agreed projects to deliver organisational strategy such as change and agile transformation programmes, diversification, new product implementation, and customer experience improvement. – Make decisions about organisational resource requirements (budgets, people, technology) based on strategic insight and reliable evidence. – Lead and respond to crisis management, assessing the risks and opportunities which could affect business/department performance, and finding solutions that meet the needs of both the organisation and its customers/stakeholders in a responsible and ethical way. – Lead people development including talent management, succession planning, workforce design, and coaching, and mentoring arrangements for people within their area of responsibility. – Promote an ethical, inclusive, innovative and supportive culture that generates continuous business improvement. – Report to the Board (or relevant governance/management structure) on the progress of their operational activities towards achieving business goals. – Cultivate and maintain collaborative relationships with key senior internal and external stakeholders to influence key decision makers as appropriate. – Shape the approach to external communications for their area of responsibility and ensure it aligns with any wider organisational communications strategy. – Proactively keep up to date with social, economic and technological trends and developments relevant to their area of responsibility and wider organisation, and promote innovation to address changing requirements and to take advantage of new opportunities. – Ensure that their area of responsibility is compliant with internal governance, such as any assurance framework requirements, and with external governance, such as any regulatory and statutory requirements.
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This is a work base delivery model, where a dedicated Assessor will arrange to meet face to face in the workplace or virtually visits once a month to support you through your learning.
In addition, apprentices will be invited to attend virtual workshops.
End point Assessment
On completion of your practical period, apprentices will be required to take End Point Assessment. End point Assessment is externally assessed by an End Point Assessment Organisation that is chosen with your employer, at the start of your apprenticeship journey.
The Independent End Point Assessor [IEPA] will measure your knowledge, kills and behaviours through 2 assessments.
Entry requirements
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment..
Professional recognition
This standard aligns with the following professional recognition:
An Operations/Departmental Manager is someone who manages teams and/or projects, and achieves operational or departmental goals and objectives, as part of the delivery of the organisations’ strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
An Operations/Departmental Manager is someone who manages teams and/or projects, and achieves operational or departmental goals and objectives, as part of the delivery of the organisations’ strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
Start dates
Anytime
Duration
18 months + 5 months EPA
Learning journey
Learners will be required to meet all Knowledge, Skills and Behaviours components outlined within by the Institute for Apprenticeships.
Knowledge criteria Organisational performance – delivering results · Operational management · Project management · Finance
Interpersonal excellence – Manging people and developing relationships · Leading people · Managing people · Building relationships · Communication Personal effectiveness – manging self · Self-awareness · Management of self · Decision making
| Skills criteria Organisational performance – delivering results Operational management Project management Finance Interpersonal excellence – Manging people and developing relationships · Leading people · Managing people · Building relationships · Communication Personal effectiveness – manging self · Self-awareness · Management of self · Decision making | Behaviours criteria
Takes responsibility Inclusive Agile Professionalism |
This is a workplace delivery model, where a dedicated Assessor will arrange to meet face to face in the workplace or virtually once a month to support you through your learning.
In addition, apprentices will be invited to attend workshops.
Embedded qualification
Level 5 Diploma in Management and Leadership Chartered Management Institute (CMI)
End point Assessment
On completion of your practical period, apprentices will be required to take End Point Assessment. End point Assessment is externally assessed by an End Point Assessment Organisation that is chosen with your employer, at the start of your apprenticeship journey.
The Independent End Point Assessor [IEPA] will measure your knowledge, kills and behaviours through 3 assessments.
Qualifications
Apprentices will be required to have or achieve level 2 English and Maths tests prior to completion of their end point assessment.
Link to professional registration
On completion, apprentices may choose to register for a full membership with the associate members within the Chartered Management Institute (CMI) and or the Institute of Leadership and Management (ILM), to support their professional career development and progression.
